Track & Trace Your WIDI Master Order
Thank you for ordering WIDI Master. When you ordered through our webshop you shipment will be sent to any place in the world. The entire shipping process can take up to 7-10 days after placing your order in our webshop. Due to COVID-19 the entire order and shipping process for worldwide delivery can take longer as a result of local lockdowns.
Step 1: Receive Your Automated Tracking Email
After you placed your order a tracking number will be generated by our partner Easyship. Next, we will use the email address you provided to keep you up to date about the shipping progress. After we processed your order you will receive an automated email from Easyship. It allows you to track your order with a unique tracking number.
Step 2: Click "Track My Order" button for detailled information
The next step is clicking the "Track My Order" button. This will take you to the the page as shown underneath. It shows you exactly what the status of your order is. Also, it will show the location of your package and an easy way to contact the courier for more information.
Import Tax and Custom Clearance Fees!
We use a system for international shipment from our partner Easyship. Next, we select the best delivery time in relation to the shipping costs.
Due to the fact we ship worldwide, the shipment is subject to local import tax and fees to collect those amounts. These fees will be charged by the courier that takes care of delivery.
As mentioned in our webshop’s product page, in numerous emails and several blogs, these kind of taxes and fees are subject to local regulation. Therewith we stated from day 1 that we cannot take responsibility for this. We even had a debate about it through our newsletter and blog.
That said, we still feel responsible. We are here to satisfy customers. We understand fully that if you where not aware of this fact and our information did not reach you in a proper manner, this can be annoying, frustrating and even lead to some angry outbursts.
We are all humans. That is perfectly understandable.
Therefore we like to inform you fully by the following example. And let you know we are working on improving our online system. The purpose is to make it more clear and transparent for you what kind of charges you can expect and how these are calculated.
Let us start with the fact that you can receive an email or text message as shown underneath. These are legitimate requests by respectable companies such as in this case DHL for delivery in Canada (in Canadian Dollars)
How are these additional costs calculated?
Let us try to provide you with the fullest transparency. We are aware of the complexity of the situation. Also due to the fact we need to convert currencies. Let us follow up on this Canadian example. First we choose DHL as courier through our Easyship partner system.
The mentioned shipping costs and fuel charges are for our account and paid through your flat fee shipping charges when you ordered. Please note the following conversion rates at this point in time:
100 HKD = 17 CAD = 13 USD = 12 EUR
The tax threshold in Canada is $20 CAD. As this calculation is based on two WIDI Masters the shipment is due for tax and duty by the Canadian law. The tax and duty in Canada are set to 5% as taken over the value of the shipment plus the shipping costs.
You can read more about that local regulation here!
Value of the shipment = HK$449.7= 2 units (58 USD - 39 USD Pre Order Introduction Price per WIDI Master May 2020)
Shipping cost (+ fuel surcharge) = HK$258.2
The right calculation for the customs fee should be as follows
HK$449.7+ HK$258.2= HK$707.9 = CA$122.16
$122.16*0.05= CAD $6.10
FAQ: I received a much higher customs clearance fee than expected?
As you see above these are risky calculation, with many currency conversions, and every country has different rules and rates. Therefore, to clarify your case, you should request the courier that has sent the invoice for the breakdown of the costs charged. This way you can match it tho your local regulations.
Please visit this website by our forwarding partner Easyship to find the local regulation as we take it into account!
First a foremost you need to communicate with the company that charges you the amounts. They have the most relevant insights on the charges and are able to discuss the occured situation with you. And if needed, solve any issues.
If you are not able to discuss this with this partner, you are always welcome to reach out to us.
FAQ: I refused the customs clearance fee, where is my refund?
Please note that your order has already been shipped. If you abondon that shipment we will not be able to provide you a refund. That is because we are not receiving any goods back. As stated before you have a 30 days full refund policy on your order. Also, we are here to satisfy customers not to get your money and hide. We are a responsible company that will treat every situation with the utmost respect and to the best of our ability.
If you are planning to simply refuse to pay the customs clearance fee, please notify us. This way we can locate the issue and solve it together with you first. Next, you are able to take a well informed decision and we can take care of any processing afterwards.
Please note that a refund process, after rejection of the local taxes and fees, takes longer without notification or request towards our side.
FAQ: I did not get an email?
Please note that due to COVID-19 it can take up to 7 days before your order is processed by our forwarder. If after this time you still did not receive any details from Easyship, feel welcome to contact us directly. Just hit reply on your order confirmation or use our contact form.
FAQ: I did get an email, but I do not understand what it says?
The easiest way to get more detailled insights is clicking the "Contact Courier" button in your shipping status overview. If this does not give you the answer you are looking for just hit reply on your order confirmation or use our contact form.
FAQ: I still did not get my order?
We currently expect to deliver your order within 7-10 days after placing your order. If after this period you still did not get your package, first check the status of your shipment as mentioned abvove. If this does not suit your needs, the easiest way to get more detailled insights is clicking the "Contact Courier" button in your shipping status overview.
If this still does not give you the answer, just hit reply on your order confirmation or use our contact form.
Due to COVID-19 the entire order and shipping process for worldwide delivery can take longer as a result of local lockdowns.