WIDI Jack Pre-Order Process
Please note the pre-order phase for WIDI Jack has ended on January 17, 2021!
Your pre-orders will start shipping before the end of January 2021. From now on WIDI Jack is available for the regular pricing of US$59. Check your local dealer or visit our shop to place your order.
You are about to pre-order one or multiple WIDI Jack bundles. You can apply your discount coupon JACK30 upon check out. You pay only US$29 instead of the regular US$59. There are no limitations on the number of bundles you order. You can simply benefit from US$30 discount per bundle and order as many as you like.
Before you go, be aware of the risks, procedures and opportunities as explained in this blog.
The Basics of the Pre-Order Phase!
Your US$30 discount is only valid during the pre-order phase. You can apply your discount coupon JACK30 which allows you to order any WIDI Jack bundle. You pay only US$29 instead of the regular US$59. You can pre-order as many bundles as you like. The discount does not apply on WIDI Master or when adding optional cables.
When you join the pre-order of WIDI Jack, be aware that we only provide an estimated time of delivery. At this stage we target to ship the first units by the end of January. This shipping date can be delayed and changed as we are preparing for mass production. The process of the golden sample can be challenging and unforeseen circumstances can arise.
That said, we've done this before and sold over 20,000 units of WIDI Master in 2020. You can learn about that process in this blog.
When placing your pre-order you can select your preferred shipping method. The shipping time that is communicated only becomes valid from the point we start delivering WIDI Jack. In other words, this does not state the shipping date from the time you place your pre-order.
Please note that the pricing excludes local customs fees and import tax as applied by your local government. This is a local regulation that is different for every country in the world. Please read this blog to understand the entire shipping process and how this applies to your specific case.
Please note that COVID-19 can have an effect on your delivery time due to local lockdowns in either the receiving country, the country of origin and even countries that are part of the international transfer of your shipment.
You can select your preferred bundle in our shop. The bundle includes: 1x WIDI Jack + 1x free cable option of your choice. You can pre-order multiple bundles by continuing your shopping process. You can also raise the number of one specific bundle in our shop.
If you need more cables, you can add your selection to your cart for an additional price of US$ 9.99 per cable. Please note that there is no discount applicable on accessory cables. For your reference, the DIN-5, TRS-25 and TRS-35 consist of 2 cables in one cable option. And the DIN-6 consists out of 1 cable as a cable option.
It is possible to add the regularly available WIDI Master to your WIDI Jack pre-order. We will consolidate it with your WIDI Jack pre-order shipment. This means that when placing an order with WIDI Jack and WIDI Master in your cart, your WIDI Master will not be shipped right away. Instead we will ship the entire order as soon as WIDI Jack is available.
When you want to receive WIDI Master as soon as possible, place a separate order. Please note this will lead to double shipping costs and the possibility of paying local customs fees twice. As your pre-order (WIDI Jack) and order will be shipped separately.
If you would like to have a great deal on WIDI Master, check out your local resellers or one of our partner deals.
When you want more information concerning the status of your pre-order, please contact us. You can also reach out to us on any social media platform or by replying to your order confirmation by email. We are happy to help you.
We are easy-going. When you apply for a refund before the pre-orders are shipped, you will get it. That is not a problem. Simply reply to your pre-order confirmation or use any other form of communication as you prefer.
We understand the risk you take when placing a pre-order. Therefore we publicly communicate on every part of the process. We do this through our newsletter, our FB group, our social channels and blog.
How does this work?
You can apply your coupon upon check out. You can order multiple bundles. And you can add additional accessory cables. As we did this before, please note the following important information to fully understand the risks and challenges of pre-ordering.
- Pricing is excluding shipping costs and custom fees as applied by your local government. Read this!
- Pre-sale starts in December, expected delivery time is end of January 2021.
Please note, as you join a crowd creation campaign, delivery time can be delayed and changed. Also to an earlier date. Currently we are testing prototypes and the process from sample unit to mass production is accompanied by a wide range of challenges. There is no value in speeding up this process and deliver faster. The real value is to deliver you the best product from day 1.
How to place your order?
Step 1: The first step in our shopping experience is to select your preferred bundle from the main landing page.
Step 2: This leads you to the product page. In this case you see the example of the most pre-ordered bundle WIDI Jack + DIN-5 cables.
Step 3: Simply scroll down on this product page. Next, you can click the button "add to cart". Please also note the "shopping" icon in the bottom right of your screen. That is where the magic happens!
Step 4: Check your bundle in your cart. Automatically apply your coupon JACK30. Select your preferred shipping method and either go to check-out and arrange payment or add more bundles or accessory cable options to your cart first.
Where to apply your coupon?
As mentioned above, you can automatically apply your coupon by using the side cart. If you click "view cart", you will be redirected to your cart overview on wide screen. Also there you can apply your coupon. Please note, you have to fill in your coupon JACK30 first. Next, you click apply coupon to process it.
How does this work on mobile devices?
The process is similar on mobile devices. Please note the added images underneath. It also shows you how to apply your coupon with one click from your side cart.
Arranging Your Payment
Please note that during the pre-order phase we only accept credit card via Stripe. Unfortunately PayPal is not an option. This is due to the fact that the moment of your payment and the actual shipping date are too far apart. This does not match with PayPal's well respected customer protection.
For our previous pre-order phase with WIDI Master this lead to PayPal not transferring our funds until this day. This while we sold 20,000 pieces worldwide in 2020. That is why there is no other option for us than to temporarily remove it.
Please note, we take care of all our customers to the best of our abilities. Refunds are no problem after placing your pre-order. Until the day your order is shipped, a refund request will be processed with one single click. As we understand that pre-orders online can feel a bit risky to you, we are easy-going on this matter. We did that for WIDI Master, and we do that for WIDI Jack!
Also, we are discussing a solution for PayPal customers. The idea is to add PayPal again when we are really close to actual shipping. This means that when you place your pre-order, the goods can be shipped within 1 or 2 weeks.
This way you can still benefit from the same discount. The only thing we ask is to be a bit more patient. Make sure to register to our newsletter, so we can inform you when the time is right. And that is expected before the end of January 2021.
Already got an account?
Some of you already created an account. By logging into your account, your order is added to your history. You can change your shipping address and/or billing address from your account.
If you experience problems with logging in, please refresh your page first. If this does not bring a solution, you can try to reset your password. You can also proceed as our guest. This can be done by simply adding your details in the form and proceed.
Please note, a returning customer and having an account is not the same. You really have to create an account before to be able to login. This means that if you placed an order before, that does not automatically mean you have an account.
Again, if this leads to confusion, we do apologies. Please let us know. This way we can improve this feature for the future and others. The easiest solution for you is to refresh your page and proceed as a guest by just filling in your details in the form.
Now let the fun begin!
Do you want to see WIDI Jack in action?
Feel welcome to watch this video by Rob from the Pro Synth Network.
What is the difference between WIDI Master and WIDI Jack?
WIDI Jack and WIDI Master have the same firmware. They offer the same features. And are therefore easy to pair and link with each other. The difference is based upon two requests from the WIDI Master user group:
- TRS MIDI solution for instance for guitar pedals, boutique style synths and slim size MIDI controllers.
- External power option for unpowered MIDI OUT and MIDI IN that are not compatible with WIDI Master.
That is why WIDI Jack comes with different cable options. This allows you to add TRS 2.5mm MIDI, TRS 3.5mm (1/8") MIDI and 6-PIN MINI DIN MIDI devices to your wireless MIDI network.
Also, you can switch between Type A and Type B TRS MIDI.
Furthermore, WIDI Jack offers an external power solution via USB-C. This way you can add an external power bank to connect with unpowered 5-PIN MIDI ports and even devices with only MIDI IN. Upon request, we also added a small magnet. This way you can simply stick WIDI Jack on the casing of your device.
Last but not least, another difference that is noticeable is the form factor. As WIDI Master is really an adapter, WIDI Jack is a tiny interface. Its size is only 40% of the volume of your Apple Airpods in the charger casing.
Do you want to see WIDI Jack in action? Watch this great video by Alec Bourne of the Line 6 MIDI Mad Scientist Club.
What will I order with WIDI Jack?
You can select your preferred bundle in our shop. The bundle includes: 1x WIDI Jack + 1x free cable option of your choice. If you need more cables, you can add your selection to your cart for an additional price of US$ 9.99 per cable option. As you might understand, CME is not in the cable business. We are into wireless. Therefore, for the best pricing, you can also browse online to get a more affordable solution for additional cables.
You can also choose multiple bundles. Simply select what you need and you will get it as soon as we finalised the first production run.
Also note, that you will need 2x WIDI Jack to pair two (2) MIDI devices. You will only need 1x WIDI Jack to pair with Bluetooth MIDI devices such as mobile devices, computers and standard Bluetooth MIDI controllers. Learn more here!
What about compatibility?
As WIDI Jack can connect with Bluetooth MIDI devices in the widest form, you have to distinguish wireless devices, Bluetooth and operating system when talking about compatibility.
Let's start with the compatible wireless devices. WIDI Jack is compatible with WIDI Master, WIDI Jack, WIDI Uhost, WIDI Hub4, WIDI Ped3 and WIDI BUD. Also it will pair with standard Bluetooth MIDI controllers, Mac, iPhone/iPad/iPod Touch with at least Bluetooth 4.0 or later.
When looking at compatible operating systems, just make sure you are using iOS 8 or later, OSX Yosemite or later, Android 8 or later or Windows 10 v1909 or later.
Yes, WIDI does work with Windows and Android. That said with those operating systems it depends on the music application or software you are running if the Bluetooth MIDI functionality is implemented. This is different to iOS and MacOS where Bluetooth MIDI is part of the operating system as a standard.
MIDIBerry released a dedicated bi-directional bridge for WIDI usage in Windows. It is named MIDIBerry-IO for WIDI Master: Download here!
Please note, there are many different types of MIDI ports and millions of MIDI devices. If you are a bit confused on which WIDI device suits your specific use case, read this blog. And if you have any questions or our explanation is not clear, feel welcome to contact us through the form on our support page.
What about latency with WIDI Jack?
This is your most valid question. It is actually the most asked question when discussing wireless MIDI. WIDI can reduce latency to 3ms between two WIDI devices. This is faster compared to the internal latency of many MIDI setups. Absolutely inaudible.
Latency can vary when you for instance pair WIDI Jack with an Android 8 phone running a rare music making app. This latency is caused by the limitations of your operating system and software and has nothing to do with WIDI.
As the topic of latency has been widely discussed, you are happily forward to this complete blog that says it all.
Industry veteran Roger Linn - famous for the pioneering Akai MPC, LinnDrum, LM-1 and today's Roger Linn Design Linnstrument - talks about latency with WIDI Master when applying heavy MIDI messaging with MPE (MIDI Polyphonic Expression).
This is the future people. MPE + Bluetooth MIDI!
And now get ready for MIDI 2.0! Let the MIDI fun begin. We are just getting started!
What about new features and firmware updates?
When you purchase a WIDI product of any kind, you become part of our community. As you can see, you are in the centre of our world. Our philosophy is that our concepts are based on your requests and our final products are adjusted to your needs. Every musician has different preferences, that is one thing we fully respect. Therewith support and easy communication is always a top priority for us.
That is why we are constantly working on updates of our WIDI firmware. This goes hand in hand with an improved app for both Android and iOS. Soon you can name your devices for easy setup in that app. Next, you can create a group of WIDI devices and benefit from 1-to-4 bidirectional MIDI communication.
You can easily control and manage your group connectivity via the improved app for iOS and Android. Also upon request, you can set your preferences adjusted to your setup and use case.
This way you can optimise your WIDI setup to deliver improved jitter performance for sequencers and such. Or for latency performance, delivering even lower latency for those playing keys, MPE and more complex chords on all those neat MIDI devices.
Sounds good, doesn’t it?
Well, we are just getting started. Watch this very early test video to get a basic idea of the new group connectivity feature that is about to go public.
What about USB MIDI?
As always you are sharp like a razor. You are totally right. The missing link is USB MIDI. That will be delivered by our next concept WIDI Uhost.
With these 3 first members of the WIDI family, you can seamlessly integrate all your MIDI devices into one wireless network. Just add them to your WIDI setup and enjoy!
As said before, the best references about WIDI technology comes from the community. Therefore you can best investigate real use cases by real musicians worldwide using WIDI Master. Or you can read this detailled explanation on Medium.