Terms & Conditions

Terms & Conditions

Delivery

Who are your shippers? 

We are using Easyship as our delivery partner.Where do you ship to? 

Please refer to the following table for where we ship to and the corresponding charges:

 

Country

Price (USD)

Country

Price (USD)

Country

Price (USD)

Afghanistan

14.99

Gabon

14.99

North Macedonia

14.99

Albania

14.99

Gambia

14.99

Norway

9.99

Algeria

14.99

Georgia

12.99

Oman

14.99

America Samoa

12.99

Germany

9.99

Pakistan

12.99

American Virgin Island

14.99

Ghana

14.99

Palau

12.99

Andorra

14.99

Gibraltar

14.99

Palestine

14.99

Angola

14.99

Greece

9.99

Panama

12.99

Anguilla

14.99

Greenland

14.99

Papua New Guinea

12.99

Antigua and Barbuda

14.99

Grenada

14.99

Paraguay

12.99

Argentina

12.99

Guadeloupe*

12.99

Peru

9.99

Armenia

14.99

Guam

12.99

Philippines

9.99

Aruba

14.99

Guatemala

14.99

Poland

9.99

Australia

9.99

Guinea

14.99

Portugal

12.99

Austria

9.99

Guinea-Bissau

14.99

Puerto Rico*

12.99

Azərbaycan

14.99

Haiti

12.99

Qatar

14.99

Bahamas

14.99

Honduras

12.99

Romania

9.99

Bahrain

14.99

Hong Kong

9.99

Russia

9.99

Bangladesh

12.99

Iceland

9.99

Rwanda

12.99

Belarus

12.99

India

12.99

São Tomé and Príncipe

14.99

Belguim

9.99

Indonesia

9.99

Sahrawi Arab Democratic Republic

14.99

Benin

14.99

Iran

12.99

Saint Barthélemy*

12.99

Bhutan

12.99

Iraq

12.99

Saint Martin*

12.99

Bolivia (Plurinational State of)

12.99

Ireland

9.99

Saint Pierre and Miquelon*

12.99

Botswana

14.99

Israel

9.99

Samoa

12.99

Brazil

9.99

Italy

9.99

Saudi Arabia

12.99

British Virgin Island

14.99

Ivory Coast

12.99

Senegal

14.99

Brunei Darussalam

9.99

Jamaica

12.99

Seychelles

12.99

Burgaria

9.99

Japan

9.99

Sierra Leone

14.99

Burkina Faso

14.99

Jordan

14.99

Singapore

9.99

Burundi

14.99

Kazakhstan

14.99

Slovakia

9.99

Côte d'Ivoire

14.99

Kenya

14.99

Slovenia

9.99

Cambodia

9.99

Kuwait

12.99

Solomon Islands

14.99

Cameroon

14.99

Kyrgyzstan

12.99

Somalia

14.99

Canada

9.99

Laos

14.99

South Africa

9.99

Cape Verde

14.99

Liberia

14.99

South Korea

9.99

Cayman Islands

14.99

Lithuania

9.99

South Sudan

12.99

Central African Republic

14.99

Latvia

9.99

Spain

12.99

Chad

14.99

Lebanon

12.99

Sri Lanka

12.99

Chile

9.99

Lesotho

14.99

Sudan

14.99

China

12.99

Libya

14.99

Swaziland

14.99

Colombia

12.99

Luxembourg

9.99

Sweden

9.99

Comoros

14.99

Macao

9.99

Switzerland

9.99

Congo

12.99

Madagascar

14.99

Syria

14.99

Congo, The Democratic Republic Of the Cook Islands

14.99

Malawi

14.99

Taiwan

9.99

Costa Rica

12.99

Malaysia

9.99

Tanzania

14.99

Croatia

12.99

Maldives

12.99

Thailand

9.99

Cuba

12.99

Mali

14.99

The Gambia

14.99

Cyprus

9.99

Malta

9.99

Timor-Leste

14.99

Czechia

9.99

Martinique*

12.99

Togo

14.99

Democratic Republic of the Congo

14.99

Mauritania

14.99

Tunisia

14.99

Denmark

9.99

Mauritius

14.99

Turkey

9.99

Djibouti

14.99

Mexico

9.99

Turkmenistan

14.99

Dominica

14.99

Monaco

14.99

Uganda

14.99

Dominican Republic

12.99

Mongolia

12.99

Ukraine

12.99

Ecuador

12.99

Montenegro

14.99

United Arab Emirates

9.99

Egypt

14.99

Morocco

14.99

United Kingdom

9.99

El Salvador

12.99

Mozambique

14.99

United States of America

12.99

Equatorial Guinea

14.99

Myanmar

12.99

Uruguay

12.99

Eritrea

14.99

Namibia

14.99

Uzbekistan

12.99

Estonia

9.99

Nepal

12.99

Venezuela (Bolivarian Republic of)

12.99

Eswatini

14.99

Netherlands

9.99

Vietnam

9.99

Ethiopia

14.99

New Zealand

9.99

Western Sahara

14.99

Fiji

12.99

Nicaragua

12.99

Yemen

14.99

Finland

9.99

Niger

14.99

Zambia

14.99

France

9.99

Nigeria

14.99

Zimbabwe

12.99

French Guiana*

12.99

North Korea

12.99

 

We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us at shipment(at)cme-pro.com for assistance prior to placing an order.


When can I receive the purchase item?

You should received your purchased item between 1 to 2 weeks, unless you are from the following countries which will take beyond 2 weeks:

Africa, India, Iran, Iraq, Latin America, Luxembourg, Northern Europe, Russia, certain parts of Middle East and Ukraine.

 

How do I know if my order has been shipped?

When your order leaves our facilities and is with our delivery partner, a shipping confirmation email will be sent to you.

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us at shipment(at)cme-pro.com for assistance.

 

I would like to reschedule my delivery, or change the delivery address.

Once your order has been picked up by our delivery partner or its agent, we are unable to make any changes on your behalf. Please contact Easyship customer service at support(at)easyship.com.

In the event that the Shipment has already been handled over to any shipping company, courier, or mail service (“Courier“), such changes may not become effective, or the Courier may ask a fee to validate the change. 


Will I have to pay import taxes and duties?

Your country may require you to pay an import charge for your products. This may result in you having to pay additional charges which are not included in the total price displayed at checkout. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. We will not be able to tell you the cost as customs policies and import duties vary widely from country to country. CME is not liable for these charges. We would advise that you check your local import tax regulations before ordering.

Can you ship to more than one address in a single order?

One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. 

If you don’t ship to my country, how can I purchase CME products?

Currently we are still working out our fulfillment network by appointing authorized distributors. We shall provide such a list once it is available.


Warranty

What's your warranty policy?

Our warranty policy commences from the order date and most products have a limited warranty period of 12 months. Please refer to the information provided in the product packaging for the exact warranty period.

What's your return policy?

Orders placed are not eligible for returns pertaining to a change of mind. If you find that there's a problem with your order (e.g. defective, wrong or missing products), please contact us at [email protected]  within 30 days of your order for a replacement.It is your responsibility to take care of the CME product in your possession. It must be in its original condition and we will reject any return item that is damaged. 

We are also unable to provide refunds for products purchased from our retailers. Please contact them directly to enquire on your refund options.

How do I return my defective product to you?

To arrange for a return, please contact us at shipment(at)cme-pro.com and our customer service agents will get in touch with you.

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