Tell Us! What Should We Do Better?

Community of MIDI Enthusiasts

Thank you for being here and taking the time to contribute to the optimisation of WIDI. The fact that you visit this page and have the intention to tell as the truth, allows us to become a better manufacturer with satisfied customers as top priority.

It is as simple as it gets. Without satisfied customers, our future will be very short. We simply do not want that. Our international team works hard on a daily basis to make a difference. In the end our purpose is to build a sustainable business based on delivering innovative technology to the active community of music enthusiasts.

That is why your feedback is of high importance to us. It is your opinion and experience that allows us to do a better job and focus our resources towards the right objectives and priorities.

Let's start with a simple survey that consists out of 10 simple questions.

Share your story

Thanks once more for filling in the survey. That was quite simple, wan't it? Well if it was not sufficient for you, you can share your story in the comments section below.

Take your time to tell us what you did or did not like about your experience with WIDI. Let us know if it worked for you straight from the box, what neat collection of MIDI devices you connected to each other and all other things that you'd like to share.

Also, if you reached out for us for support or even if you returned your products, share it with us. The more information you are willing to give us, the easier we can improve our products and services to you and your fellow music enthusiasts.

What's up next?

After we successfully launched WIDI Master and WIDI Jack, you will soon get the chance to join the presale of WIDI Uhost. The wireless MIDI solution for USB MIDI instruments and operating systems.

If you are interested simply register and you will get detailled information via mail plus the 50% discount code.

First things first. By registering you show your interest. It does not force you to do anything. That is how we try to find out if the concept of WIDI Uhost is something you and the community actually is looking for.

If that is the case, and we reach 3,000 registration, we will take it into production. 


WIDI Uhost will be taken into production if we get sufficient registrants.
The target is 3,000!

  • jacques.bercot says:

    I have four WIDI MASTER and one WIDI JACK.
    Two by two it works well!
    But what I want is to be able to control my Projectmix console, my two sound modules with my EWI4000S and my digital piano.
    For now I’m waiting for Android (and Windows) updates to make my groups because I don’t have an iPhone.

    • tgerbrands says:

      Thanks for sharing. Yes, unfortunately, setting up groups is still only available via iOS WIDI App. We are working hard on improving our Android app and add this feature. Hopefully that will be soon. As always, we will inform you right away when the time is right.

      For reference – group connectivity via iOS app – https://www.cme-pro.com/public-beta-test-ios-widi-app/

  • Maurice Fulton says:

    Needs Bluetooth to MPC Live

    • tgerbrands says:

      Thanks for sharing. Bluetooth MIDI is a standard as set by the MIDI Association. The connectivity with the MPC Live specifically seems to be a challenge as reported on the open source compatibility list: https://docs.google.com/spreadsheets/d/1L6D2lUkcX0NEHpzp0vw5aAtAIsHANeUOCCH_fXtwyKI/edit?usp=sharing

      That said, we are always searching for solutions. At this stage it is hard to get in touch with Akai on this subject. Did you ever try to reach out to them? If so, feel welcome to share contact details with us via info(at)cme-pro.com so our developers can join the discussion to find a solution together.

  • Anselm says:

    Compatibility with kenton retrofitted machines (midi in and thru only) is not good, widi out must be connected to midi thru and creates a lot of midi loop issues. Also compatibility is not good with other midi retrofits. Also when a new widi instrument wants to be added to a group, no other way than make the group again. There’s a lot to improve I guess.

    • tgerbrands says:

      Thanks for sharing. Let me report this problem you have with Kenton to our developers. Did you reach out to Kenton to find a solution for this? It might be a setting in the device, but it is hard to judge from here.

      Concerning the groups. Yes you are right. This is the way to go. As you set up the group and save it as default in all group members, it will allow you to automatically pair it instantly when you boot up the group.

      That said, I do agree, this is surely something we should improve.

  • Leisegold says:

    The connection and Configuration with IOS is easy and a fluent connection to the computer, but I like to control parameters in my Guitar Pedals, and I can’t get any response or connection to parameter changes? Pedals: Boss 200series connected to Ableton. Nothing urgent right know, as the live concerts are kind of rare. But, would be nice to get it done for the summer, where we all enter the stage again 😉

    • tgerbrands says:

      Thanks for reaching out. WIDI can send any kind of MIDI message. Both from hardware to operating systems as well as between two pieces of hardware without using any computer.

      For this kind of support request there are generally two options.
      1) Reach out to our technical department via https://www.cme-pro.com/support/
      2) Reach out to our community with a tremendous amount of shared knowledge via https://www.facebook.com/groups/cmeprofans

      Either way, we are happy to investigate the challenge with you via one of those platforms.

  • Sartor Rüdsiger says:

    Inzwischen funktionieren die Widi Master nicht, auch eine Verbindung zu meinem Windows 10 wird nicht mehr hergestellt. Nach einem Update lassen sich die Teile noch nicht einmal mehr zurücksetzen. Da die Zusendung des Produktes mehrere Wochen gedauert hat bis es hier in Deutschland bei mir ankam ist ein Zurückschicken sicher aussichtslos denn wer weis ob ich die beiden Teile jemals wieder sehen werde. Sie liegen bei mir nun im Schrank und ich habe inzwischen eine andere Lösung gewählt. Alles in allem finde ich das Produkt noch nicht ausgereift da eine Verbindung zu Windows seit Anfang an nicht ausreichend funktionierte.

    • tgerbrands says:

      Es tut mir leid das zu hören. Hat es vor dem Update funktioniert? Haben Sie die Anweisungen unter https://www.cme-pro.com/support/ befolgt?

      Besonders dieses Video? https://youtu.be/t7GVEzIWQrw

      Oder haben Sie sich unserer Gruppe angeschlossen, um Menschen zu finden, die ähnliche Situationen bereits gelöst haben und ihre Erfahrungen mit Ihnen teilen können? https://www.facebook.com/groups/cmeprofans

      Ihre Musiksoftware muss die neueste UWP-API von Microsoft integrieren, um den mit Windows 10 gelieferten Bluetooth-Klassen-kompatiblen MIDI-Treiber verwenden zu können.

      Die meisten Musikprogramme haben diese API aus verschiedenen Gründen noch nicht integriert. LoopMIDI plus MIDIberry sind eine der alternativen Lösungen für die MIDI-Übertragung zwischen dem Windows 10 Bluetooth MIDI-Treiber und der Musiksoftware.

      Daher wird unter Windows empfohlen, LoopMIDI oder MIDIberry zu installieren, damit es funktioniert. Dies liegt einfach in der Architektur von Windows und seinen Einschränkungen für Bluetooth-MIDI-Lösungen.

      Eine nächste Lösung besteht darin, sich für WIDI Uhost zu registrieren. Es ist die USB-MIDI-Lösung, die jedem Betriebssystem Bluetooth-MIDI hinzufügt. Einschließlich Windows.

      Wenn Sie jedoch wirklich nicht zufrieden sind, haben wir in beiden Deutschland genügend Partner, damit Sie Ihre Produkte zurückgeben können. Kontaktieren Sie uns einfach über das Formular unter https://www.cme-pro.com/support/

      Hoffe das hilft!

  • I own (2) WIDI Masters and (1) WIDI Jack and love them and the company!! I had some issues when upgrading the firmware, and contacted CME-Pro and they work together with MOTU to solve my problem with the new rev of firmware. I have rarely seen a company respond to a customer as quickly and as effectively. I’m looking forward to getting a WIDI Host and have one on pre-order.

  • Norm F says:

    I answered “yes” to using the group function in the app, though that is because I *attempted* to use the group function. Wasn’t able to get a BLE iPad, WIDI Jack, and WIDI Master to connect in series.

    • tgerbrands says:

      Group connectivity will only work with WIDI devices. We are not able – yet – to add other Bluetooth MIDI devices. With group connectivity you create 4 parallel 2-way communication routes between 1 central and up to 4 peripherals.

      If you want to create a group with your iPad and WIDI Jack + WIDI Master, you can use a MIDI routing app and utilise the standard multiple connection feature of your iPad.

      Did you read this blog post? https://www.cme-pro.com/public-beta-test-ios-widi-app/

  • Larry Swiercz says:

    Works well but way too expensive for me. To use with my rig I would need 10 units which would be over $800(Canadian) before shipping.

  • Geoff says:

    I have a WIDI jack and WIDI Master and I’m afraid that I’ve had to give up on both. I’m trying to control a drum machine and looper from Ableton Live on a 2018 Mac Mini running MacOS Big Sur. The onboard bluetooth didn’t work and I wound up running a BT dongle on a USB cable to a position about five feet from the WIDI device. I tried every setting I could find in the Mac midi settings and I updated the WIDI firmware. When I can get a connection, it works okay for a few minutes and then gradually loses sync then cuts out. It’s back to physical cables, at least for now.

  • Jeffery Shoji says:

    I would love it if CME partnered with effects pedal makers to build WIDI directly into their pedals. Being able to wirelessly control all my midi pedals would be game changer. Source Audio, for example, makes great midi controlled pedals. If CME were to partner with them to make a line of entirely wireless pedals, I would probably upgrade all of my pedals. The same is true of Strymon.

    • tgerbrands says:

      You are totally right. Actually we are working on this. We already partnered with Airturn, Airstep, Pirate MIDI and Morningstar Engineering. Also, we’ve sent samples to Strymon to find out solutions for their approach to MIDI channels. And we are connecting with Source Audio to investigate further.

      If you have any other recommendations, feel welcome to share them with me.

  • Tristan Lee says:

    So you’re going to spam my inbox with nothing articles until you reach 3000, without giving me a code for the new product? That is pretty disingenuous. Please remove me from all lists unless you’re going to make good on the offer.

    • tgerbrands says:

      Hi there Tristan, thanks for taking the time to respond. I am sorry to hear that my emails annoy you. I do appreciate you taking the time to notify me about your experience.

      Allow me to explain shortly. With crowd creation we ask people to register. When we reach 3,000 registrants that is the point where we can say: “This new concept has enough people interested to take it into production!”.

      That is an approach we call “crowd creation”.. If you are interested you can learn more here: https://www.cme-pro.com/crowd-creation-the-power-of-the-community/

      That is also why we do not dispatch any discount code instantly. Simply because we do not know yet if we take WIDI Uhost (the current product in crowd creation) into production yet.

      As soon as we reach this number, you will receive your 50% discount code.

      It is fairly simple. I cannot decide for you if that offer is good or bad according to your personal experience. Meanwhile, I try to update you on the progress of WIDI development as much as I can.

      It is up to you to decide if you are interested in this approach. If yes, you can invite your friends to register to reach the target sooner. If no, simply unregister.

      From my understanding now, it is better I unsubscribe you from our list. That is done. If you still want to benefit from the future discount, simple re-register:https://www.cme-pro.com/widi-uhost/

      Wishing you a pleasant and joyful day!”

      Thanks
      Thomas

  • Tomek says:

    I own a Widi Jack. No automatic connection to MacOS is a deal breaker for using it live. Also this device doesn’t pair like a others, which is a security issue. If I wanted to use it live, anyone could just open Widi App and start messing around with my Widi Jack. Useable at home, but useless live (for now at least).

    • tgerbrands says:

      Thanks for sharing your feedback with us. The manual pairing is inherited from the architecture of macOS. This is not something we can change as a small developer of Bluetooth MIDI technology. It is simply the way Apple secures their connection with anything related to Bluetooth.

      That said, we can offer an effective solution by adding WIDI Uhost to your operating system. You can find more details about it via https://www.cme-pro.com/widi-uhost.

      Concerning security. When any WIDI device is paired, it is no longer available for pairing with another device. In other words, when used on stage and you paired it with your operating system, your mobile device, another BLE MIDI device or another WIDI device, it no longer advertises itself for connecting with an external device.

      Therewith it is not possible to manually pair it with anyone from your audience, as it is already occupied.

      When you go further into the technology you will find you can create groups with the app. This will even allow you to set up a default pair. This will add another way to secure your connection to allow only preset connections. This can be from 2 to 5 devices in that network. When saved, upon booting, they will automatically and only connect to your predefined WIDI devices.

      You can learn more about default connections and group connectivity in this blog: https://www.cme-pro.com/public-beta-test-ios-widi-app/

      Hope this helps for a better understanding.

  • Patrick Donley says:

    I’ve discovered that I cannot pair my widi jack with the Bluetooth midi on my Diezel vhx in peripheral mode. This wouldn’t be a problem if it didn’t automatically pair with my other widi devices on power up. I need two SEPARATE midi loops for my setup to work properly. How do I get my devices to not connect to each other automatically?

    • tgerbrands says:

      Hi there. Thanks for taking the time to comment and share your case here. It is truly appreciated.

      I am not sure if you mean your WIDI is in peripheral mode or your Diezel. That said, I assume you are taling about your WIDI device. WIDI devices can be both central and peripheral. And they can automatically switch between those roles.

      99.9% of the standard BLE MIDI devices, like your Diezel are only peripherals. Two peripherals in the world of Bluetooth cannot pair to each other. This is the unique part of WIDI devices. Like your operating system or mobile device, they can be the central device. This way you can operate without the need of an operating system as the central (or better said host). This is what for instance the Yamaha MD-BT01 cannot do. It will always need that host device and can only operate as a peripheral.

      As I am not familiar with the Diezel VHX or with your exact setup here are some general suggestions.

      1. Power up the devices pair by pair to ensure automatic pairing to each other as you prefer.
      2. Create a default group between 2-5 WIDI devices so they pair automatically when powered as this group. This will leave your remaining WIDI the only WIDI device not part of the group and available to pair with your Diezel.
      3. Wait until we are able to add other BLE MIDI devices to groups and create a default pair.

      As far as I understand your setup, you can create a group ranging from 2-to-5 WIDI devices and save them as default. This way they will not be able to pair with your WIDI Jack. That WIDI Jack will then only be available for your Diezel.

      We are currently working on expanding group connectivity to add other devices than only WIDI. This is really compex and will take a lot of time with all those different BLE MIDI devices available. You can read more about this roadmap here: https://www.cme-pro.com/public-beta-test-ios-widi-app/

      Also, if I am wrong about my assumption on your setup feel welcome to join our Facebook Group and opt-in on the shared knowledge of many MIDI enthusiasts: http://www.facebook.com/groups/cmeprofans

      Or reach out to our support experts via the form on https://www.cme-pro.com/support

      We are always happy to help and do our utmost best to reply within 24 hours depending the time difference. Also, we are very much interested in feedback to move our innovations forward based on your experience.

      You are always welcome to reach out to us.

      Thanks
      Thomas

  • ←Previous post Next post→
    >