Community of MIDI Enthusiasts
Thank you for being here and taking the time to contribute to the optimization of WIDI. The fact that you visit this page and intend to tell the truth allows us to become a better manufacturer with satisfied customers as top priority.
It's as simple as it is. Without satisfied customers, our future is very short. We simply don't want that. Our international team works hard every day to make a difference. Ultimately, our goal is to build a sustainable business based on delivering innovative technology to the active community of music lovers.
That is why your feedback is very important to us. It is your opinion and experience that enables us to do a better job and focus our resources on the right objectives and priorities.
Let's start with a simple survey consisting of 10 simple questions.
What's up next?
After we successfully launched the first 4 WIDI products, you will soon have the opportunity to add WIDI to your own DIY project with WIDI Core (X). This is more or less the less is more solution for WIDI. It is the Bluetooth MIDI chipset with WIDI firmware installed.
What happens next depends on your wishes and the situation in the market. That said, together with the community, this shortlist had already been created. In addition, the community also started sharing their experiences in this open source compatibility list.
Feel free to add your compatible and validated MIDI device to the list for the convenience of others. Or check if your MIDI instrument is already listed to make a better decision about which WIDI device you really need.
Share your story
If the survey wasn't enough for you, you can share your story in the comments section below.
Please take the time to tell us what you liked or disliked about your experience with WIDI. Let us know right out of the box if it worked for you, what nice collection of MIDI devices you have connected together, and anything else you want to share.
If you've contacted us for support or even if you've returned your products, please share with us. The more information you give us, the easier we can improve our products and services for you and your fellow music creators.
Support is great, very responsive and enabled widi from Oxi one to h4 (turn on h4 first).
I’d love it if there was a debug feature to allow you to view the midi messages flowing through the router and filter. This would help understand where an issue is and also what messages can be filtered or changed without my current trial and error process.
Thanks for your great product and service with helping me get the H2PRO setup with my iPad! I will definitely have your company in mind for future purchases.
would like to say thnk you to CME Customer Service. It was great to talk with someone howtook time to understand what was going on and who guided me to a solution.
Love the appreciation MIDI hardware is getting through this company, but I’m not sure why I need to reach out to support for firmware files. They should really be available directly on the website.
Firmware files are always directly available via our servers in the application you use to update the firmware. For WIDI devices this is WIDI App. For USB MIDI devices, you will need to use UxMIDI Tools and HxMIDI Tools.
You can find all details via http://www.cme-pro.com/support
Love the widi for bluetooth. However, My widi master software does not work. the app Says connected but it doesn’t display serial #, bluetooth firmware version, and hardware version. I’ve tried everything.It won’t connect with easy performer. The only thing that works is midi+BTLE
Also, seeing the product is so good your support needs to improve
I’m still waiting to hear if you have fixed midi jack I/O on the H12. Currently I cannot filter or map with jack I/O. I can filter and map with usb I/O. I’ve got around the problem by using a midi to usb converter but I’d much rather directly connect my non usb device directly to the jack ports. This does seem a rather major bug…
There is only one short paragraph on how to use the mapper, it would be helpful if this was expanded on.
I’m hoping to hear from you regarding the font size on the Linux software…
Hi there, thanks for reaching out. We intent to respond on support requests within 24 hours, every day. Please double check your spam filter if the reply ended up there. I will share your feedback with the support team, to ensure we get back to you asap. Apologies if we did not.
Thank you for your help!!
Wow, this is the best product support I’ve received from a company in a long time. Seriously, it’s rare to see such a strong commitment to resolving an issue and such quick action in sending a replacement unit for testing. Thank you!
I use a pair of Masters live to connect my Akai EWI 4000s to my laptop. A really great solution. I’ve also used a pair in my home studio for Studiologic SL73 to a U4MIDI WC.This i great as it removes a lot of the tangle of cables.
However recently I’ve been unable to create a group as I can’t get another Master connected to create a group. The app (Samsung Galaxy S20) just spins. Unpair the device from phone/ BT on and off and retry. This just goes on in a circle. I really love these devices but I just want a group.
Did you update your WIDI App to the latest version via the Play Store?
The support saved my day. I had problems with connections between my iPad, AIRSTEP footcontroller, Behringer XR18 mixer with Mixstation software. I have tried everything, but it won’t work.
I send an email to support – about 10 minutes later I received an email with suggestions. It kept me on track, but problem startet. New email to support – and then again very quickly I got an answear and now it works.
Thank you so much
I have to agree that CME Customer Service is amazing! I use CME Bluetooth connectivity at home and it works flawlessly. I am very hesitant to use Bluetooth live as I have one horror story about using Bluetooth at an actual gig (Non CME product). Can anyone out there reassure me that CME Bluetooth will work in an environment that has multiple 2.4 GHz networks (Bluetooth and WiFi)? When it comes to MIDI connectivity, I will always use CME products, without exception, they work best!
WIDI devices offer Adaptive Frequency Hopping, allowing them to switch frequency channel on the fly. This makes them more resistant to interference. Also, you can create fixed pairs and even groups to ensure that your WIDI devices will auto-connect exactly as you configured them. This together, makes WIDI devices relaible and secure. Unfortunately I cannot make statements on surroundings I do not know.
Amazing support from Mr Zhao with a problem with my U6 module. I had a quick diagnosis and next-day replacement. Thank you.