Product Support WIDI Uhost
Troubleshooting
Important first steps to avoid problems and solve issues with WIDI devices!
- Update your device to the latest firmware version(s) via WIDI app and carry out a “factory reset” afterwards.
Note: This process is explained in the quick start guides and in this blog! - When pairing with an operating system, clear your operating system’s Bluetooth cache by removing existing WIDI devices from your general Bluetooth menu and toggling Bluetooth off and on.
Note: This process is explained in the quick start guides and in this blog! - When the above does not work, perform a manual hard reset. Press and hold the button on your WIDI device when it is NOT turned on. Then plug it in to turn it on, after the green LED light blinks 3 times, release it. This will manually reset your device to factory settings.
Note: This process is explained in your manual - Follow the exact pairing instructions as provided through the quick start guides
- If you still experience issues, check the listing below, drop a post in our Facebook Group, or request support!
<p data-css=”tve-u-18392374043″>When connecting WIDI Bud Pro or WIDI Uhost with your operating system, you first need to make sure your update both the USB and the Bluetooth firmware to the latest version via WIDI app for Android or iOS. After this you can select the MIDI port in your DAW exactly like you do for a USB MIDI interface.</p>
<ol class=””>
<li class=”” data-css=”tve-u-18392374043″>Update your WIDI to the latest versions via WIDI app.</li>
<li class=”” data-css=”tve-u-18392374043″>Make sure you update both Bluetooth and USB firmware. This means you need to tun both processes right after each other.</li>
<li class=”” data-css=”tve-u-18392374043″>Reset updated WIDI devices to factory default settings after update(s) via WIDI App.</li>
<li class=”” data-css=”tve-u-18392374043″>Go to the MIDI settings of your DAW. Select the WIDI Bud Pro or WIDI Uhost as a device for your MIDI IN and OUT ports.</li>
</ol>
<p data-css=”tve-u-18392382530″>Please refer to the connection procedures of the <a href=”https://www.cme-pro.com/support/#start-guides”>start guide</a> for a more detailed description.</p>
When you want to pair your WIDI device with your computer or mobile device keep in mind you have to set connect them manually. On the other side, WIDI devices pair automatically with other WIDI devices and other BLE MIDI controllers.
That is why, when you have multiple WIDI devices or standard BLE MIDI controllers powered on, you only see the WIDI device shortly in the menu of your operating system. That is because the pair automatically. And after they pair, they are no longer available for pairing with your operating system.
Simply make sure only one WIDI device is powered when pairing it with any operating system. And if you want to create groups, power them on one by one.
Once a WIDI has been connected to another, you will not be able to see it from other BLE MIDI device (such as your WIDI App). That is why when you want to connect WIDI device to WIDI app, you must set them one by one. Also you need to force them to the peripheral role prior to setting the group in the WIDI App.
If you do not do this the WIDI device is set to auto role by default. It will try to connect to another WIDI automatically. If this is the case, you have no way to see it from your iOS app because it was occupied by other connection.
When you set a group, that means the central is in “Auto role” with predefined peripheral address. It will only connect to predefined WIDI peripherals. Or switch itself into peripheral mode to connect to another central.
The socket marked with USB-C on your device, connects a standard 5 volts USB power source (for example: charger, power bank, computer USB socket, etc).
Please note using a different voltage can lead to devices not operating and even damage your device.
For WIDI Jack, external power is only necessary if the MIDI OUT socket of the MIDI device does not supply power or when the WIDI Jack is only connected to MIDI IN where MIDI power is not available.
WIDI devices are used by both enthusiasts and professional musicians on stage. In crowded environments Adaptive Frequency Hopping negotiates the best frequency to operate automatically. At the same time your WIDI device can switch between frequencies when needed.
From that perspective, it is recommended to work with a WIDI-to-WIDI connection instead of WIDI to the built-in Bluetooth of your operating system.
Besides optimal performance, the WIDI-to-WIDI connection offers automatic-pairing and smart connectivity algorithms especially designed for Bluetooth MIDI performance.
Besides this, when going on stage, follow the instructions below for optimal performance.
- Make sure all battery powered devices that use WIDI are fully charged and preferably have 100% battery power.
- Make sure you updated the firmware of all WIDI devices to the latest version
- Pair the Bluetooth connections at the latest moment, just before the gig. This way you ensure they pair at the still free frequency and are not overruled by other stronger signals that become part of the environment in a later point in time (read: after sound check)
- Make sure you connect WIDI to WIDI over WIDI to another Bluetooth MIDI device like iOS or macOS
- Make sure you avoid metal surfaces as much as possible
- The cable extension of WIDI Jack will allow you to move your WIDI device to transmit MIDI over Bluetooth without any obstacles. You can take advantage of that benefit.
The legendary Chicago band uses WIDI Master on stage!
Ask the big boss!
Submit issue or question. Our CEO, Zhao Yitian, is dedicated to ensuring your voice is heard.
Your experience shapes the development process, ensuring our products evolve based on real-world experiences. Zhao strives to answer your support requests within 24 hours personally, making your CME journey seamless and responsive to your needs.
Please note, if you want to find out which WIDI device suits your specific use case, feel welcome to read this blog.
Feel free to reach out 24/7 for any support or inquiries directly via the form below or send your email to support(at)cme-pro.com.
If you add a short video showing the problem, it will be very helpful!