How to update WIDI firmware via WIDI app?
Updating the WIDI firmware is a simple step-by-step process. The procedure is performed via the WIDI app for iOS or Android.
Please note that you can only update one WIDI device at a time. If you own multiple WIDI devices, make sure to power only one of them to avoid automatic pairing between WIDI devices.
In some cases, the architecture of your smart device can cause Bluetooth cache problems. This can cause errors, especially when updating multiple WIDI devices in succession in a single session.
Unfortunately, we can't change the way Android and iOS are designed. What we can do is provide you with a straight forward solution to solve the problem and improve your experience for the future.
Just follow these simple guidelines for the best experience.
Step 1: Get the latest version of WIDI App
Step 2: Check the instruction video below
Step 3: Use the manual for WIDI App (page 6)
Step 4: Troubleshoot Bluetooth connection cache issues
Issue 1: If WIDI App cannot connect to your WIDI device to start the updating process
Solution 1: Clear the Bluetooth cache as shown in the video below and try again.
Issue 2: If your update process failed and your WIDI device shows the GREEN LED
Clear the Bluetooth cache as shown below. Next, use WIDI App to re-connect to your WIDI device and select the correct product model to restart the updating proces.
Step 5: Refresh your pairing connection
After updating, execute a factory reset via WIDI App and reboot your WIDI device. Clear your mobile device's Bluetooth cache and re-pair your WIDI device with your mobile device.
Step 6: Updating process is still not working for WIDI Master or WIDI Jack
In some rare cases your MIDI device does deliver power, but not sufficient to kickstart the updating process. If the above did not work and your updating process does not start, please add external power to your WIDI Jack and try again.
For WIDI Master, please try to plug in your WIDI Master into another MIDI hardware device and try again. If all the above does not work, reach out to support.
Check out the online start guide of your WIDI device for more details!