In most cases, connection issues with WIDI App via the build-in Bluetooth MIDI of your mobile device are caused by Bluetooth cache issues of your operating system.
- Ensure you are using the latest version of WIDI app for iOS or Android
- Ensure your mobile device and WIDI device are the only BLE MIDI devices that are powered. This to avoid automatic pairing with other BLE MIDI devices. This is only for Bluetooth MIDI devices. Not all your Bluetooth devices.
- Ensure you empty cache on your mobile device by toggling general Bluetooth settings off and on.
- Enable Bluetooth in general settings, but do not pair it already there. Only pair it in the WIDI app.
- Next, pair WIDI app and your WIDI device via the WIDI App. Is there a connection established? Do you see blue leds on your WIDI device? Do you see your WIDI device showing in WIDI App?
- If yes, now you can update the firmware!
- If no, please check out the quick start guide of your WIDI device for a more detailed description.