Product Support C2MIDI Pro
Learn
Understanding USB MIDI!
Host vs ClientTroubleshooting
Important first steps to avoid problems and solve issues with WIDI devices!
- Update your device to the latest firmware version(s) via WIDI app and carry out a “factory reset” afterwards.
Note: This process is explained in the quick start guides and in this blog! - When pairing with an operating system, clear your operating system’s Bluetooth cache by removing existing WIDI devices from your general Bluetooth menu and toggling Bluetooth off and on.
Note: This process is explained in the quick start guides and in this blog! - When the above does not work, perform a manual hard reset. Press and hold the button on your WIDI device when it is NOT turned on. Then plug it in to turn it on, after the green LED light blinks 3 times, release it. This will manually reset your device to factory settings.
Note: This process is explained in your manual - Follow the exact pairing instructions as provided through the quick start guides
- If you still experience issues, check the listing below, drop a post in our Facebook Group, or request support!
UxMIDI Tools error after updating U6MIDI Pro or U2MIDI Pro
When updating your USB MIDI hardware device to v3.7 (or higher), please download the latest version of the UxMIDI Tools software v3.9 (or higher) to match versions without errors.
For understanding how to operate the MIDI filter, mapper and router for CME’s USB MIDI hardware devices, please refer to this online start guide.
Ask the big boss!
Submit issue or question. Our CEO, Zhao Yitian, is dedicated to ensuring your voice is heard.
Your experience shapes the development process, ensuring our products evolve based on real-world experiences. Zhao strives to answer your support requests within 24 hours personally, making your CME journey seamless and responsive to your needs.
Please note, if you want to find out which WIDI device suits your specific use case, feel welcome to read this blog.
Feel free to reach out 24/7 for any support or inquiries directly via the form below or send your email to support(at)cme-pro.com.
If you add a short video showing the problem, it will be very helpful!